Privacy Policy

1. Introduction

DSAAB Consultants ("DSAAB Consultants", "we", "us" or "our") provides ecommerce, technology and business consultancy services. We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, along with the rules made under it. By using this website or submitting your information to us, you consent to the collection and use of your personal data as described in this policy.

2. Scope

This policy applies to personal data we collect through this website, through email and other communications with us, and in the course of providing our consultancy services. It does not apply to third-party websites, including any external sites linked from this website, which are governed by their own privacy policies.

3. Information We Collect

Information you provide to us: when you submit our contact form or otherwise get in touch, we collect your first and last name, email address, company name, website address, ecommerce platform and the contents of your message. If you become a client, we may also collect billing details, contact details of your team members and information needed to deliver our services.

Information collected automatically: like most websites, our hosting provider may record technical information such as your IP address, browser type, device information, pages visited and the date and time of your visit. This information is used to operate, secure and improve the website.

We do not intentionally collect sensitive personal data such as passwords, financial account details, health information or biometric data through this website. Please do not include such information in messages you send to us.

4. How We Use Your Information

We use your personal data only for lawful purposes, including to: respond to your enquiries and requests; prepare proposals and provide our consultancy services; communicate with you about your project or engagement; issue invoices and maintain business records; maintain the security of our website and prevent spam and misuse; and comply with our legal and regulatory obligations.

We will not use your personal data for any purpose that is incompatible with the purpose for which it was collected without first obtaining your consent, unless required or permitted by law.

5. Consent and Withdrawal

Where we process your personal data based on your consent, you may withdraw that consent at any time by writing to us at info@dsaab.com. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent, we may be unable to respond to your enquiry or continue providing services that depend on that data.

6. Data Sharing and Disclosure

We do not sell, rent or trade your personal data. We share personal data only with trusted service providers who help us operate our business, such as website hosting and email delivery providers, and only to the extent necessary for them to perform those services on our behalf. These providers are required to keep your data confidential and secure.

We may also disclose personal data where required by law, in response to a lawful request from a government or law enforcement authority, to enforce our terms, or to protect the rights, property or safety of DSAAB Consultants, our clients or others.

7. Cookies

This website uses only the cookies that are strictly necessary for it to function. We do not currently use advertising or analytics cookies. For more information, please read our Cookie Policy.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy. Enquiries that do not lead to an engagement are generally deleted within 24 months. Client records, including invoices and contracts, are retained for the period required under applicable tax, accounting and other laws. When personal data is no longer required, we delete or anonymise it securely.

9. Your Rights

Subject to applicable law, you have the right to: request access to a summary of the personal data we hold about you and how it is processed; request correction, completion or updating of inaccurate or incomplete data; request erasure of personal data that is no longer necessary for the purpose for which it was collected; withdraw your consent; nominate another person to exercise your rights in the event of your death or incapacity; and raise a grievance with us about how your data is handled.

To exercise any of these rights, email us at info@dsaab.com. We may need to verify your identity before acting on your request. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India once it is available to you under applicable law.

10. Data Security

We implement reasonable security practices and procedures, including encrypted (HTTPS) connections, access controls and the use of reputable service providers, to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Transfer of Data Outside India

Some of our service providers, including our website hosting and email delivery providers, may store or process data on servers located outside India. Where personal data is transferred outside India, we take reasonable steps to ensure it is protected in accordance with this policy and applicable Indian law, and we will not transfer data to any country or territory restricted by the Government of India.

12. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

14. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023, any questions, requests or grievances about this policy or the processing of your personal data may be addressed to our Grievance Officer at info@dsaab.com.

We will acknowledge your grievance promptly and endeavour to resolve it within 30 days of receipt.